Tobin Support Options

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Real People
Tobin is committed to providing world class, personalized service for our customers. Our commitment goes beyond the sale and implementation of new products. Tobin's team of customer service representatives is dedicated to your satisfaction for as long as you need us.

Tobin has been in business for over 75 years. We continue to lead the way with integrated land management software solutions. Our people are professionals in their field. Each individual has hands-on experience with our products, many are part of the development team. With unmatched dedication to the work they perform, Tobin employees have something special to offer: "pride in our workmanship". Our pride is what drives us to attend to every detail and go beyond your expectations.

"The people at Tobin are excellent. Everyone from Inside Sales to Customer Service is very helpful. They get me answers when I need them."
- Dolores Brooks, Computer Application Analyst, Chevron

"We have received invaluable help from your DBAs and developers working with the Leasedata and Landx products."
- Pat Booker, Land Administration Manager, Belden & Blake Corporation

Real Time

Welcome to the fast-paced world of high-tech. You may be all too familiar with the inverse relationship: As technology grows, support declines. Just the opposite is true at Tobin. We understand that later is not good enough in today's business climate.
The Internet has created a real-time world that requires real-time solutions. Tobin has an on-line support web page that allows you to log your issues anytime. And we are prepared to provide the support you need with highly trained individuals ready
to assist you. There is no other way to fulfill our pledge of excellence in customer service.

"I usually know the complexity of the well data issue I am reporting. Tobin meets my expectations with quick turnaround, usually in one day."
- Larry Michel, Senior Data Management Analyst, Texaco.

"Thank you all so much for working with us. You have been very accommodating when we've been in a pinch. You quickly focused on areas that needed attention. We really appreciate your consideration and hard work."
- Donna Mixon, Volumes Ownership Support Team Leader, Shell E&P

Real Solutions

Tobin customer service is not about creating more work for you. Our goal is to solve problems. A real working solution means you are back to work, not stuck "in the meantime".
Tobin tracks all calls and inquiries to our customer service desks. If your question cannot be answered immediately, it is instantly forwarded to the most qualified individual within Tobin to handle the request. Customer Service does not let go there. We continue to follow the issue to resolution. Once a problem has been resolved, we log the information. The knowledge is at our fingertips enabling our team to quickly get you back to business.

"The efforts of the Tobin team have greatly increased our ability to see a light at the end of the tunnel. We appreciate your efforts to resolve issues quickly and provide patches or updates as necessary."
- Enron Oil & Gas Implementation Team

Real Sense

Our priority is you, our customer. It's that simple.

Training Support